Contact and Grievance Redressal

• Legal name: CRASC Technologies Private Limited
• Brand: TickWA (https://tickwa.com)
• Registered office: Plot No. 29, Flat No. 401, 4th Floor, Cyberview Residency, Gafoor Nagar, Hyderabad, Telangana 500081, India
• CIN: U74999TG2022PTC167210
• GSTIN: 36AAKCC6325M1ZA

• Email: [email protected]
• Phone: +91 76761 31798
• Hours: Monday to Friday, 10:00 am to 6:00 pm IST, except public holidays.

For billing questions, include your workspace name and the invoice or payment reference. We aim to reply within one working day.

In accordance with the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the Grievance Officer is:

• Name: Mohan Rao
• Designation: Grievance Officer, CRASC Technologies Private Limited
• Address: Plot No. 29, Flat No. 401, 4th Floor, Cyberview Residency, Gafoor Nagar, Hyderabad, Telangana 500081, India
• Email: [email protected]
• Phone: +91 76761 31798

Write to the Grievance Officer by email or post with:

• your name, contact details and, if you are a customer, your workspace name;
• a clear description of the complaint, with dates;
• for unwanted or abusive messages, the sender's number and a screenshot; and
• any documents that support the complaint.

• We acknowledge every complaint within 24 hours of receipt.
• We resolve complaints within 15 days of receipt. Requests relating to personal data are resolved within the period prescribed under the Digital Personal Data Protection Act, 2023.
• Complaints about content that exposes a person's private areas, shows nudity or a sexual act, or impersonates a person are acted on within 24 hours.

If your complaint about personal data is not resolved, you may approach the Data Protection Board of India. Other disputes are resolved as set out in the Terms and Conditions.