Cookie Policy

Cookies are small text files that a website stores in your browser. Similar technologies, such as browser local storage, work in a comparable way. This policy explains what TickWA stores on your device and why. It should be read with our Privacy Policy.

• Session cookie (eos_session). Set when you sign in, and needed to keep you signed in and protect your account. It is marked HttpOnly and Secure, and expires after 7 days or when you sign out. The Services cannot work without it.
• Display preference (eos-theme). Stored in your browser's local storage to remember whether you chose the light or dark theme. It never leaves your device.
• Security cookies from Cloudflare. Our website and API are protected by Cloudflare, which may set strictly necessary cookies to tell genuine visitors from automated traffic.

We do not use advertising, cross-site tracking or third-party analytics cookies.

• Fonts. Our pages load fonts from Google Fonts. Your browser contacts Google's servers to fetch them, which shares your IP address with Google.
• Meta sign-up. When you connect a WhatsApp Business account from your workspace settings, Meta's sign-up window is loaded and Meta may set its own cookies under its own policies.
• Payment pages. When you pay, the payment gateway's checkout may set cookies needed to complete and secure the transaction.

Businesses that use TickWA may send short links in their messages. When such a link is opened, we record the click for that business's campaign report. No cookie is placed on your device for this.

You can block or delete cookies in your browser settings. If you block the session cookie you will not be able to sign in. Signing out removes the session cookie.

If we start using other types of cookies, we will update this policy and, where required, ask for your consent first. Questions can be sent to [email protected].