Shipping and Delivery Policy

TickWA is a software-as-a-service product of CRASC Technologies Private Limited. We do not sell or ship physical goods, so no shipping charges, courier partners or delivery addresses are involved.

• Account: your workspace is created as soon as you complete registration at https://tickwa.com.
• Paid Plan: paid features are activated once the payment gateway confirms your payment. This usually takes a few minutes and at most 24 hours.
• Wallet top-up: the amount is credited to your Wallet once the payment is confirmed, usually within a few minutes and at most 24 hours.
• Invoices: tax invoices are issued electronically and are available in the Billing section of your account.

Connecting a WhatsApp Business number, business verification, display name approval, template approval and the verified badge are reviewed and decided by Meta. These can take from a few minutes to several working days and are outside our control. Your TickWA account remains accessible during this time.

Messages you send through TickWA are handed to the WhatsApp Business Platform for delivery. Delivery to the recipient depends on WhatsApp, the recipient's device and network, and whether the recipient has blocked or opted out of your messages.

If your Plan or Wallet credit is not visible within 24 hours of a successful payment, write to [email protected] with the transaction reference. We will activate it or refund the payment as set out in our Refund and Cancellation Policy.